Shipping policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer $5 flat rate USPS Priority Mail shipping domestically for items under 1 pound (this includes the Healthier Together Deck). USPS Priority Mail ships within 1-3 business days domestically.

International Shipping

Unfortunately we are not shipping internationally right now. We're actively working on finding solutions to offer sales abroad. If you are interested in wholesale orders (selling through brick and mortar retail) abroad, please email support@lizmoody.com.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@lizmoody.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Because we ship via USPS, P.O. boxes should be okay. Please check any local restrictions before purchase.

Refunds, returns, and exchanges

Our full return policy can be found here.

Basically, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lizmoody.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.